Registration Error: Keep getting error message when trying to complete the Org/Company Info page

Known issue on the Website and Tell Us About Your Org/Company fields not taking existing values. This article provides a workaround while we investigate the issue.

  • Nov 21, 2024
  • Knowledge

Article Number
000001012
Title
Registration Error: Keep getting error message when trying to complete the Org/Company Info page
URL Name
Registration-Error-Keep-getting-error-message-when-trying-to-complete-the-Org-Company-Info-page
Summary
Known issue on the Website and Tell Us About Your Org/Company fields not taking existing values. This article provides a workaround while we investigate the issue.

Known Issue Status
Investigating
Steps to Reproduce
  1. Begin a Parade and Festival Registration
  2. Complete your contact information update
  3. Complete the review of your Org/Company Info
  4. An error message appears stating you must complete the description and website fields and you are redirected back to your Org/Company info page.
Workaround

If you arrive on the Org/Company Info page and the Tell Us About Your Org/Company field and the Website field is already populated, make a simple edit to both fields and you should be able to move forward.

We are working to rectify this, but this workaround will allow you to complete your registration.

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Article Created Date
11/21/2024 7:42 PM
Article Record Type
Known Issue
First Published Date
11/21/2024 7:44 PM
Article Total View Count
351
Last Published Date
11/21/2024 7:44 PM
ALL FAQ'SPRIDE365 COMMUNITY RELATED QUESTIONSREGISTRATION QUESTIONS

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